WundertreOS - EU located subusers unable to send emails – Incident details

Functions experiencing partial outage

EU located subusers unable to send emails

Resolved
Operational
Started about 1 month agoLasted about 3 hours

Affected

Email

Operational from 4:00 PM to 6:44 PM

Updates
  • Resolved
    Resolved

    Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.

  • Monitoring
    Monitoring

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  • Update
    Update

    We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.

  • Investigating
    Investigating

    Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.