WundertreOS - SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States – Incident details

Storage Buckets experiencing partial outage

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Monitoring
Degraded performance
Started 11 days ago

Affected

SMS

Operational from 10:51 PM to 10:51 PM, Degraded performance from 10:51 PM to 2:55 AM, Operational from 2:55 AM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  • Update
    UTC
    Update

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  • Identified
    UTC
    Identified

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.