Affected Components: SMS

Sep 30, 23:04:31 GMT+0
Planned - <p>Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.</p>.

Affected Components: SMS

Sep 30, 20:34:50 GMT+0
Planned - <p>Our SMS carrier partner in the United States is conducting a planned maintenance from 16 November 2026 at 21:00 PST until 17 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.</p>.

Affected Components: SMS

Sep 4, 07:24:21 GMT+0
Planned - <p>Twilio is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.</p>.

Affected Components: SMS

Sep 29, 15:15:29 GMT+0
Planned - <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 28 October 2026 at 20:00 PDT until 29 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.</p>.

Affected Components: SMS

Sep 28, 18:56:25 GMT+0
Planned - <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes.</p>.

Affected Components: SMS

Sep 4, 07:24:04 GMT+0
Planned - <p>Twilio is conducting a planned maintenance from 21 October 2026 at 20:00 PDT until 22 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.</p>.

Affected Components: SMS

Oct 8, 21:15:33 GMT+0
Planned - <p>A subset of small networks in the US are conducting a planned maintenance from 20 October 2026 at 02:00 PDT until 20 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets.</p>.

Duration: 6 hours

Affected Components: SMS

Sep 4, 20:02:28 GMT+0
Planned - <p>Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 14 October 2026 at 22:00 PDT until 15 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.</p>.

Sep 18, 22:42:57 GMT+0
Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding..

Affected Components: SMS

Sep 25, 22:05:41 GMT+0
Planned - <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 14 October 2026 at 21:00 PDT until 15 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.</p>.

Affected Components: SMS

Sep 4, 07:23:24 GMT+0
Planned - <p>Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.</p>.

Affected Components: SMS

Oct 9, 23:21:33 GMT+0
Planned - <p>A subset of small networks in the US are conducting a planned maintenance from 13 October 2026 at 21:00 PDT until 13 October 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.</p>.

Affected Components: SMS

Sep 25, 22:05:24 GMT+0
Planned - <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 October 2026 at 21:00 PDT until 14 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.</p>.

Affected Components: SMS

Oct 7, 23:08:24 GMT+0
Planned - <p>A subset of small networks in the US are conducting a planned maintenance from 13 October 2026 at 20:30 PDT until 14 October 2026 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.</p>.

Affected Components: SMS

Oct 8, 03:50:49 GMT+0
Planned - <p>A subset of small networks in the US are conducting a planned maintenance from 13 October 2026 at 20:00 PDT until 14 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.</p>.

Duration: 6 hours

Affected Components: SMS

Sep 4, 20:01:59 GMT+0
Planned - <p>Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 22:00 PDT until 13 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.</p>.

Sep 18, 22:39:09 GMT+0
Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding..

Affected Components: SMS

Sep 18, 23:00:04 GMT+0
Planned - <p>Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 12 October 2026 at 20:00 PDT until 13 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.</p>.

Duration: 3 hours and 45 minutes

Affected Components: SMS

Oct 7, 23:08:42 GMT+0
Planned - <p>The Liberty network in Puerto Rico is conducting a planned maintenance from 08 October 2026 at 19:45 PDT until 08 October 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.</p>.

Oct 9, 01:45:07 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Oct 9, 02:45:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 9, 06:30:08 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 21 days, 9 hours and 15 minutes

Affected Components: SMS

Oct 8, 22:50:50 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available..

Oct 9, 02:13:17 GMT+0
Monitoring - We have observed a recovery in SMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 9, 04:21:08 GMT+0
Resolved - The incident has been resolved and SMS delivery from Twilio to Verizon network subscribers in the United States is operating normally..

Oct 8, 19:47:52 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 8, 20:50:08 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 8, 20:50:08 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Duration: 6 hours

Affected Components: SMS

Oct 8, 11:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 8, 11:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 8, 04:00:34 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Oct 8, 05:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 4, 20:01:41 GMT+0
Planned - <p>Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 07 October 2026 at 22:00 PDT until 08 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via United States and Canada long codes.</p>.

Duration: 9 hours

Affected Components: SMS

Oct 6, 07:08:46 GMT+0
Planned - <p>Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 07 October 2026 at 21:00 PDT until 08 October 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.</p>.

Oct 8, 03:01:16 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Oct 8, 04:01:10 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 8, 13:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 6 hours

Affected Components: SMS

Sep 25, 23:02:52 GMT+0
Planned - <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 07 October 2026 at 21:00 PDT until 08 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes.</p>.

Oct 8, 03:00:33 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Oct 8, 10:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 8, 04:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 4 hours

Affected Components: SMS

Oct 8, 03:00:16 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 8, 07:00:09 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 4, 07:12:56 GMT+0
Planned - <p>Twilio is conducting a planned maintenance from 07 October 2026 at 20:00 PDT until 08 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.</p>.

Duration: 18 days, 12 hours and 32 minutes

Affected Components: SMS

Oct 7, 22:33:41 GMT+0
Resolved - The incident has been resolved and SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States are operating normally..

Oct 7, 15:41:09 GMT+0
Identified - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 7, 16:44:16 GMT+0
Identified - Twilio customers may be experiencing SMS and MMS Delivery Receipt Delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 7, 18:40:49 GMT+0
Monitoring - We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 7, 20:43:08 GMT+0
Monitoring - We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available..

Duration: 18 days, 12 hours and 32 minutes

Affected Components: SMS

Oct 7, 22:33:41 GMT+0
Resolved - The incident has been resolved and SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States are operating normally..

Oct 7, 15:41:09 GMT+0
Identified - Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 7, 16:44:16 GMT+0
Identified - Twilio customers may be experiencing SMS and MMS Delivery Receipt Delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 7, 18:40:49 GMT+0
Monitoring - We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 7, 20:43:08 GMT+0
Monitoring - We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available..

Duration: 14 days, 20 hours and 27 minutes

Affected Components: SMS

Oct 7, 06:19:57 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 7, 06:53:13 GMT+0
Investigating - Twilio customers may be experiencing SMS and MMS delivery delays and delivery failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 7, 07:22:50 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery delays and delivery failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 7, 09:10:28 GMT+0
Identified - Twilio customers may be experiencing SMS and MMS delivery delays and delivery receipt delays between Twilio and AT&T network in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 7, 10:08:17 GMT+0
Monitoring - We have observed a recovery in SMS and MMS delivery between Twilio and AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 7, 12:16:24 GMT+0
Resolved - The incident has been resolved and SMS and MMS delivery between Twilio and AT&T network subscribers in the United States are operating normally..

Duration: 2 hours

Affected Components: SMS

Sep 25, 22:04:53 GMT+0
Planned - <p>A subset of small networks in the US are conducting a planned maintenance from 06 October 2026 at 02:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.</p>.

Oct 6, 11:00:13 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 6, 08:00:19 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Oct 6, 09:00:26 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 6 hours

Affected Components: SMS

Sep 4, 20:01:19 GMT+0
Planned - <p>Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 05 October 2026 at 22:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.</p>.

Sep 18, 17:55:44 GMT+0
Completed - This planned maintenance has been cancelled, and a rescheduled date has not yet been determined. We will keep you updated. Thank you for your understanding..

Duration: 6 hours

Affected Components: SMS

Oct 6, 10:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Oct 6, 03:00:28 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Oct 6, 04:00:08 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 16, 22:17:05 GMT+0
Planned - <p>Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.</p>.

Duration: 3 hours and 45 minutes

Affected Components: SMS

Oct 2, 21:29:35 GMT+0
Planned - <p>The Liberty network in Puerto Rico is conducting a planned maintenance from 05 October 2026 at 19:45 PDT until 05 October 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty Puerto Rico handsets.</p>.

Oct 6, 01:45:07 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Oct 6, 02:45:08 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 6, 06:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 12 days, 20 hours and 59 minutes

Affected Components: SMS

Oct 5, 23:25:14 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 6, 00:25:33 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 6, 02:27:07 GMT+0
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Oct 6, 04:34:13 GMT+0
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally..

Duration: 19 hours and 10 minutes

Affected Components: SMS

Oct 5, 04:28:53 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 5, 04:48:04 GMT+0
Resolved - The incident has been resolved and SMS delivery from a Subset of Twilio Long Codes to AT&T United States is operating normally..

Duration: 19 hours and 10 minutes

Affected Components: SMS

Oct 5, 04:28:53 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Oct 5, 04:48:04 GMT+0
Resolved - The incident has been resolved and SMS delivery from a Subset of Twilio Long Codes to AT&T United States is operating normally..

Affected Components: WundertreOS API

Oct 4, 16:30:20 GMT+0
Investigating - WundertreOS API is down at the moment. This incident was automatically created by Instatus monitoring..

Oct 4, 16:35:01 GMT+0
Resolved - WundertreOS API is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 5 days, 1 hour and 52 minutes

Affected Components: , WundertreOS Database →

Sep 24, 16:23:54 GMT+0
Identified - All projects affected by the upstream infrastructure issues, and mitigation efforts are underway internally. These affected projects will be brought back up on new hardware as quickly as possible..

Sep 24, 15:36:10 GMT+0
Investigating - We are investigating project lifecycle operation issues in eu-west-1..

Sep 24, 15:50:26 GMT+0
Identified - We have isolated the scope of the problem to a specific upstream incident. We are working to address the upstream incident and determine mitigations..

Sep 24, 16:56:04 GMT+0
Identified - Most projects have been brought back up, and the team is working on the remaining projects, which should be completed soon. This issue was related to specific underlying hardware in the region, so this was isolated to only projects on that hardware. Project lifecycle operations (restarts, upgrades, etc) broadly across the region remain available..

Sep 24, 17:03:16 GMT+0
Identified - The remaining projects have now been brought back up, and we have no projects remaining on the unhealthy underlying hardware in the upstream infrastructure. We are monitoring to ensure ongoing stability..

Sep 24, 17:12:33 GMT+0
Monitoring - We are continuing to monitor to ensure ongoing stability..

Sep 24, 17:38:02 GMT+0
Resolved - This incident has been resolved..

Duration: 22 days, 23 hours and 51 minutes

Affected Components: SMS

Sep 23, 18:11:16 GMT+0
Monitoring - We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 23, 20:10:00 GMT+0
Resolved - The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally..

Sep 23, 10:58:09 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 23, 11:14:17 GMT+0
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 23, 12:15:01 GMT+0
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 23, 14:15:47 GMT+0
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available..

Duration: 2 days, 5 hours and 36 minutes

Affected Components: Storage Buckets

Sep 24, 10:01:25 GMT+0
Resolved - Storage is now operating normally. We apologise for the disruption. Hardening measures are being put in place to prevent recurrence and will be communicated upon completion..

Sep 23, 09:31:49 GMT+0
Investigating - We have identified an issue with Storage for projects are restoring from backups. Users may experience increased 500 errors. We are working to identify the root cause and will notify for any progress as soon as we have an update.

Sep 23, 10:20:36 GMT+0
Monitoring - A fix has been implemented for the affected tenants and we are monitoring the results. We will continue to monitor the situation and will provide further updates as more information becomes available..

Duration: 3 days and 16 hours

Affected Components: Compute

Sep 23, 09:21:14 GMT+0
Investigating - We are currently investigating this issue.

Sep 23, 09:54:10 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Sep 23, 09:39:45 GMT+0
Identified - We've identified the issue affecting project creation and are implementing a fix. Users may experience delays when creating new projects while we work to resolve this..

Sep 23, 10:49:14 GMT+0
Resolved - This incident has been resolved..

Duration: 8 days, 11 hours and 8 minutes

Affected Components: SMS

Sep 24, 07:11:27 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available..

Sep 25, 07:22:03 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available..

Sep 25, 22:46:35 GMT+0
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally..

Sep 22, 18:45:31 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 22, 11:15:16 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available..

Sep 22, 17:38:33 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 22, 20:45:54 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available..

Sep 22, 22:19:21 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 23, 15:11:09 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available..

Sep 22, 23:21:27 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 23, 01:31:14 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available..

Sep 23, 07:10:44 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available..

Duration: 5 days and 28 minutes

Affected Components: , WundertreOS Database →

Sep 19, 20:12:05 GMT+0
Investigating - We are experiencing degradation of project lifecycle activities. We are investigating..

Sep 19, 20:34:15 GMT+0
Investigating - We are observing recovery in project lifecycle operations. Our team is investigating the root cause and actively working to prevent recurrence..

Sep 19, 21:25:42 GMT+0
Monitoring - Project lifecycle operations have remained stable. We will continue to monitor the platform..

Sep 19, 22:12:33 GMT+0
Resolved - Project lifecycle operations are behaving normally..

Duration: 5 days, 16 hours and 22 minutes

Affected Components: Auth

Sep 16, 07:17:12 GMT+0
Identified - We have identified an issue related to the Auth service on some projects. We are actively working on a fix..

Sep 16, 08:29:44 GMT+0
Identified - We have identified a subset of projects with a failing Auth service. Our team is working to remediate the issue..

Sep 16, 09:09:29 GMT+0
Monitoring - We implemented a fix and are monitoring the system..

Sep 16, 09:33:34 GMT+0
Resolved - This incident has been resolved..

Duration: 10 days, 16 hours and 34 minutes

Affected Components: SMS

Sep 15, 18:33:11 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 15, 20:24:56 GMT+0
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 15, 18:00:54 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 15, 19:33:32 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 15, 22:12:52 GMT+0
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally..

Sep 15, 17:56:18 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Affected Components: SMS

Sep 11, 22:07:29 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 12, 00:09:29 GMT+0
Monitoring - We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 12, 02:11:37 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 12, 03:11:54 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 12, 04:17:36 GMT+0
Monitoring - We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 12, 06:18:56 GMT+0
Resolved - The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally..

Sep 11, 20:56:46 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Duration: 13 days, 15 hours and 23 minutes

Affected Components: SMS

Sep 10, 18:59:03 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 10, 19:04:53 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 10, 20:06:04 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 10, 22:10:20 GMT+0
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available..

Sep 10, 22:25:21 GMT+0
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 11, 00:26:26 GMT+0
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Appalachian Wireless network subscribers in the United States is operating normally..

Duration: 10 days, 4 hours and 15 minutes

Affected Components: , WundertreOS Database →

Sep 11, 06:19:34 GMT+0
Monitoring - We have rolled out a fix across all regions and are continuing to monitor over the next few hours. Due to this incident, impacted users who's project were compute constrained would have received a 'Your Supabase Project <Name> is running out of Disk IO Budget' email which is no longer valid. No further action is required and your project availability should be restored to normal..

Sep 10, 15:26:19 GMT+0
Investigating - We are aware of Nano projects becoming unresponsive after a period of time, typically hours. We are investigating..

Sep 10, 15:46:17 GMT+0
Identified - We have identified why projects are becoming unresponsive and are implementing a mitigation..

Sep 10, 17:13:30 GMT+0
Identified - A refined fix is being rolled out to specific regions, we are assessing the impact of the fix..

Sep 10, 17:59:49 GMT+0
Identified - Fix rollouts have been successful in the initial regions, we are proceeding to roll out the fix globally..

Sep 10, 19:41:50 GMT+0
Identified - We have rolled out a version of the fix across all regions that will prevent recurrence of the issue. Users still affected by project outages are encouraged to restart their projects..

Sep 11, 19:06:34 GMT+0
Resolved - This incident has been resolved..

Sep 11, 03:44:45 GMT+0
Monitoring - We have rolled out a fix across all regions and are continuing to monitor over the next few hours. Users still affected by project outages are encouraged to restart their projects which has shown to resolve lasting errors..

Affected Components: SMS

Sep 10, 09:00:38 GMT+0
Resolved - The incident has been resolved and access to the Twilio Console from Singapore is operating normally..

Duration: 9 days, 15 hours and 54 minutes

Affected Components: SMS

Sep 9, 18:58:43 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes and Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 9, 19:22:01 GMT+0
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available..

Sep 9, 20:19:05 GMT+0
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 9, 22:20:55 GMT+0
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available..

Sep 9, 22:50:37 GMT+0
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally..

Duration: 24 days, 14 hours and 29 minutes

Affected Components: SMS

Sep 7, 23:54:30 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available..

Sep 8, 01:20:38 GMT+0
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Nex-Tech Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available..

Sep 8, 05:09:11 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 8, 17:39:18 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Sep 8, 07:52:03 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hour or as soon as more information becomes available..

Sep 8, 19:39:39 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available..

Sep 8, 20:34:15 GMT+0
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Nex-Tech Wireless network subscribers in the United States are operating normally..

Sep 8, 12:02:31 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Nex-Tech Wireless LLC network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available..

Duration: 6 days, 14 hours and 8 minutes

Affected Components: , WundertreOS Database →

Aug 31, 16:53:46 GMT+0
Investigating - We have a working hypothesis on the cause of the issue, and are implementing steps to try to improve project creation performance..

Aug 31, 17:20:50 GMT+0
Investigating - We continue to work this issue. The steps we have taken are addressing the hypothesized cause of the issue. We are implementing further related mitigations..

Aug 31, 17:49:04 GMT+0
Investigating - While the first set of actions are taking effect, we are implementing a second set of likely mitigations to attempt to facilitate improvement in project creation..

Aug 31, 18:01:08 GMT+0
Identified - We are seeing the mitigation steps having the desired effect. Project creation is recovering..

Aug 31, 18:29:54 GMT+0
Monitoring - Project creation is reporting as recovered across the platform. We will monitor for stability in the near term..

Aug 31, 19:06:38 GMT+0
Resolved - Project creation has returned to baseline consistently..

Aug 31, 16:28:30 GMT+0
Investigating - Project creation is failing for new projects on the platform. We are investigating..

Duration: 18 days, 23 hours and 56 minutes

Affected Components: SMS

Aug 29, 12:53:58 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available..

Aug 28, 18:10:48 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available..

Aug 29, 04:49:16 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available..

Aug 28, 21:46:59 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available..

Aug 28, 22:47:20 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available..

Aug 29, 00:48:50 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available..

Aug 30, 16:15:08 GMT+0
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available..

Aug 30, 04:59:40 GMT+0
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available..

Aug 30, 18:17:34 GMT+0
Resolved - The incident has been resolved and SMS delivery receipts from Twilio Long Codes to Liberty network subscribers in Puerto Rico are operating normally..

Duration: 25 days, 10 hours and 50 minutes

Affected Components: Storage Buckets

Aug 26, 21:36:24 GMT+0
Investigating - Some users on Project versions 15.1 and older are experiencing a pgBouncer configuration issue causing connection issues for the Dedicated Pooler and Storage services. We are continuing our investigation of this issue..

Aug 26, 19:49:36 GMT+0
Investigating - Some users on older Projects are experiencing a pgBouncer configuration issue causing connection issues for the Dedicated Pooler and Storage services. This issue should only affect users with Project versions 15.1 and older. We have determined the cause of this issue and we are rolling out a fix..

Aug 27, 01:21:38 GMT+0
Identified - This issue is fixed in eu-central-2 and ap-south-1. We are continuing to rollout the fix to all regions..

Aug 27, 10:12:12 GMT+0
Identified - We are continuing to rollout the fix to further regions..

Aug 27, 13:04:29 GMT+0
Identified - An enhanced automated solution is currently being tested in staging. It is expected to be more effective and efficient than the approach used previously. Once testing has completed successfully, we will use this approach to roll out the fix in production. We will provide further updates as this work progresses..

Aug 27, 16:34:16 GMT+0
Monitoring - A fix has been rolled out across all regions, and results are positive. We will continue monitoring to ensure the service remains stable. Moving this incident to monitoring..

Aug 27, 18:24:26 GMT+0
Resolved - The fix has remained stable across all regions, and the issue has been resolved..